FAQs
General Product Information
Are your products handmade?
Yes, all of our ceramics are handmade, locally on the Sunshine Coast.
Do you offer custom or personalized items?
Yes, we do, please get in touch with us via our web form to order customer products.
Are your products dishwasher and microwave safe?
Yes, they are. As with any handmade item, we recommend handwashing due to the causticity of dishwasher products, however our products are fired to a temperature that makes them dishwasher and microwave safe.
Are your glazes food-safe and non-toxic?
Yes, all of our products are food safe.
Do your glazes contain lead?
No. All glazes we use are lead free and cadmium free.
What sizes are your mugs?
The approximate size and capacity of our mugs are listed in the product description section. However, these are approximate. Each of our pieces are handmade and thus not exactly the same size, in addition, clay shrinks during the firing process, which can make each piece slightly different in size.
Online Purchase Information
What is your return/exchange policy?
We don’t offer returns or refunds for change of mind.
How long does it take to process and ship an order?
If the item is listed in stock, it would typically take 3-7 business days to dispatch. If an item is not currently in stock (and available for pre-order): typically 2-3 weeks to dispatch. Custom orders usually take 3-5 weeks to dispatch. In peak periods, such as Christmas time, these timings may extend.
What if my item arrives damaged?
We take extra care when packaging our products, but on the off-chance that your item arrives damaged we will send out a replacement. There might however be a slight delay if we don’t have your item in stock.
Can I make changes to my order after its placed?
Yes, you can if we haven’t packaged it already. Please contact us via the contact us page on the website.
Do you offer international shipping?
Yes, we do. Postage is calculated at the time of checkout.
How can I track my order?
Once we have dispatched your order, we will notify you and supply a tracking link.
What payment methods do you accept?
We accept Credit Card, PayPal and Bank Transfer (via Invoice). We accept cash and credit / debit cards at the market.
Market & In-Person Sales Information
Which markets or events do you attend?
We are at the Eumundi Markets every Wednesday and Saturday, we occasionally have a ‘guest appearance’ at other markets, which we will advertise on Instagram
Can I reserve an item to pick up at a market?
Yes, you can, if you are not coming to the next market we will require the item to be paid for in advance.
Do you take custom orders at markets?
Yes, we do.
Sustainability
Do you use eco-friendly packaging?
We are passionate about the environment and we endeavour to use 100% bio-degradable packaging (even the tape we use to seal our boxes).
Product Availability & Restocks
Will sold-out items be restocked?
Yes, absolutely, each item is handmade and due to demand we can’t always make them fast enough. Feel free to check back from time to time, or contact us to check on timing of the re-stock.
Do you offer pre-orders for popular items?
Yes, most of our items will be on pre-order if sold-out.
Do you offer wholesale?
Yes, we do. Please reach out to us via our webform or find us on Instagram.